Returns

WARRANTY

ModBMW warrants to the customer that for 24 months after the delivery of the product to the customer, the company shall provide, free of charge, a replacement for any part or module that is faulty or has failed. Please note that since IBUS communication technology is not created to rule so many functions, some of our experimental functions fails sometimes and you have 1 month to decide if you are satisfied with our module or not. If you are not, please read about RETURNS.

RETURNS

Return policy:

Modbmw is dedicated to customer satisfaction. If you are not satisfied with your purchase, we will be happy to assist you.

  • Cancellation, before shipping : full refund including shipping fee
  • Cancellation, 30 days or earlier from shipping : full refund on system cost (not including shipping fees)
  • Shipping fees for returning system is the responsibility of the customer
  • No refunds will be issued after more than 30 days from delivery, but you can still contact us and we will try to find the best solution.

For full refunds all returns must be within 30 days from shipping. To be eligible for a refund, your item must be clean, free from dirt, dust or damage, and in the same package and condition that you received it. You may receive an exchange, credit, or a refund. Please include a note or email with your return stating your order number, the reason for return, and if you prefer refund, exchange, or credit.

FOR RETURNS:
Email us at support@modbmw.com with your full name and tracking number if possible.

PLEASE SHIP RETURNS TO:

MODBMW

Order # ________

name: Svetlin Chokov
phone: +359899871828
street: Vasil Aprilov 26A
postcode: 4000
city: Plovdiv
country: Bulgaria

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card/paypal or original method of payment, within 2-5 days.