Terms and Conditions

Last updated: September 12, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://modbmw.com website (the “Service”) operated by Programa LTD. (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Who are we

We are EU registered company with the following company address and details:
company name: Programa LTD.
address: Vasil Aprilov 26A, 4000 Plovdiv, Bulgaria
VAT ID: BG205084787
manager: Svetlin Chokov
email: support@modbmw.com
phone: +359899871828 (viber and whatsapp available)

WARRANTY

ModBMW warrants to the customer that for 24 months after the delivery of the product to the customer, the company shall provide, free of charge, a replacement for any part or module that is faulty or has failed. *except cases described below (please see Warranty exclusions below).

How to bring complaints to notice

Should you have cause to criticize us, or should you not be satisfied with a modBMW product, respectively the services provided by modBMW, please contact us in writing via email under the following address: support(at)modbmw.com
In your correspondence, please provide the exact reason for why you are dissatisfied, along with information as to the place and time, and also include the order number (if any). The European Commission provides a platform for the online resolution of disputes (ODR), which is available at http://ec.europa.eu/consumers/odr/

RETURNS

Return policy:

Modbmw is dedicated to customer satisfaction. If you are not satisfied with your purchase, we will be happy to assist you.
Please write us email before any returns!

  • Cancellation, before shipping : full refund including shipping fee
  • Cancellation, 30 days or earlier from shipping : full refund on system cost (not including shipping fees).
  • Shipping fees for returning system is the responsibility of the customer
  • No refunds will be issued after more than 30 days from delivery, but you can still contact us and we will try to find the best solution.

For full refunds all returns must be within 30 days from shipping. To be eligible for a refund, your item must be clean, free from dirt, dust or damage, and in the same package and condition that you received it. You may receive an exchange, credit, or a refund. Please include a note or email with your return stating your order number, the reason for return, and if you prefer refund, exchange, or credit.

FOR RETURNS:
Email us at support(at)modbmw.com with your full name and order number before return your order.

PLEASE SHIP RETURNS TO:

MODBMW

Order # ________

company name: Programa LTD.
name: Svetlin Chokov
phone: +359899871828
street: Hristo Yasenov 3 str.
postcode: 4000
city: Plovdiv
country: Bulgaria

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card/paypal or original method of payment, within 2-10 days.

Warranty Exclusions

This section identifies what is excluded under this Warranty.
Unless stated otherwise, this Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
This Warranty does not cover damage caused by:

• misuse or abusive use, including physical abuse;

• incorrect operation or not following the operation instructions if any;

• improper installation;

• incorrect or improper maintenance or failure to maintain the product;

• failure to clean or improper cleaning of the product;

• incorrect voltage or non-authorised electrical connections;

• adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond modBMW’s control;

• exposure to excessive heat, moisture or dampness;

• exposure to abnormally corrosive conditions;

• use of non authorised/non-standard, defective or incompatible parts;

• password setting/ resetting and computer virus;

• repair, modification or other work carried out on the modBMW product other than by Authorised modBMW Service Personnel
This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
This Warranty does not cover any defects not notified to modBMW within the Warranty Period, however, you may also have statutory rights outside of the warranty period.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Programa LTD..

Programa LTD. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Programa LTD. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Bulgaria without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.